General: 07 4914 2425
Travel Agents: 1300 414 419

Travel Advice

TRAVEL ADVICE:

ISail Whitsundays highly recommends travel insurance. This is important especially if you are on a tight schedule. Unstable weather can cause transport delays particularly in our summer months. We do not refund or re-schedule tours for late arrivals. Your insurance should cover any costs of you not been able to make our departure. Medical travel insurance is also recommended.

Please download this document for full information including itinerary, menu, boat accommodation, weather and FAQs.

For future guests travelling on Blizzard

Please check-in with our office 48 hours prior to travel either via the link supplied in the confirmation email, via email (res@whitsailing.com) or phone (+61 7 4940 2000). Please contact us, should you run late. Your tour skipper will meet you up at 9am in the northern precinct (Meeting Point B) of Coral Sea Marina (formerly Abell Point Marina), Shingly Drive, Airlie Beach, Queensland, Australia.

For future guests travelling on On Ice or Entice

Please check-in with our office 48 hours prior to travel either via the link supplied in the confirmation email, via email (res@whitsailing.com) or phone (+61 7 4940 2000). Please contact us, should you run late. Your tour skipper will meet you up at 4pm in the northern precinct (Meeting Point B) of Coral Sea Marina (formerly Abell Point Marina), Shingly Drive, Airlie Beach, Queensland, Australia.

What To Bring

You will not need much. Please bring all your things in a small soft bag (no roller suitcases or large back packs, please). Luggage storage is available for $5 p.p. at Check-In (ABC Travel).

Cancellation Policy for Regular Tours:

We do not cancel tours because of rain or lack of sunshine. This is a sailing adventure and we make no promises as to what the weather will be like. If we cancel because conditions are extreme or any other reason you will receive a refund onto your credit card (some travel agents keep a fee). Should government laws change on short notice affecting tours, ISail Whitsundays will need to cancel tours on short notice. Guests book at own risk, should there be travel restictions in place for Central/Queensland, Australia, guests place of origin or any area required to travel through. Please see also our full terms & conditions (link please). Please advise current address upon booking. We recommend guests to take Travel Insurance to cover for flight delays, etc. and to inform themselves of travel agents cancelation terms ( most travel agents charge a fee for any cancelation to cover some or all of their expenses and services). ISail Whitsundays makes no claim if tours are cancelled by ISail Whitsundays itself.

Cancellation Policy: Cancelation 30-14 days prior to departure will result in a fee of 50% of the ticket fee. Cancelation 14 days or less prior to departure will result in forfeit of full trip fees. Exemptions and open dating of tickets can be granted where guests get caught out in a sudden border lockdown, when guests give notice at their earliest convenience. ISail Whitsundays cannot guarantee refund of the travel agent deposit component.

Weather

The Whitsundays enjoy a tropical climate of hot summers, warm winters and bright spring and autumn days. Average day time temperatures range from around 18 to 23 degrees celsius in the winter months of June and July, and up to 29 to 33 degrees celsius in the height of summer. Water temperatures remain a welcoming 25 degrees celsius most of the year.

Late winter and early spring is the best time of year weatherwise in most years. Please be aware that during the wet season months especially in summer and early autumn the Whitsundays can experience a higher volume of rainy days than throughout the remainder of the year. In the wet season days can be steamy warm or tropical showery.

Any day of the year can potentially be sunny or rainy. The Whitsundays have enough wind for sailing on most days of the year, however a windless day can happen any time of year as can a day of strong winds. For weather averages, we recommed to consult your favourite weather service.

Seasickness:

Serious seasickness is pretty uncommon, occasionally people feel unwell for short periods but normally recover quickly. If you are dehydrated you are far more likely to suffer sickness. The best prevention against sea-sickness is to arrive well hydrated and fed. If you have not had a minimum of 1.5 litres of water before departure your are already dehydrated.

Stress is another big cause, stress produces histamines which will make you susceptible, so don't worry about getting sick and you probably won't.

Natural remedies like ginger tablets are helpful, However If you are really prone to motion sickness see a doctor or a chemist and get medication well before the tour.

Disabilities, Pregnancy, and Medical Conditions:

Please consult with ISail Whitsundays or your travel agent prior to booking if you have any medical condition, disability, are pregnant or are elderly. Our tours are adventure tourism. All travellers above 10 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc.

ISail Whitsundays cannot take guests with serious disabilities or medical conditions. ISail Whitsundays cannot take bulky gear aboard or provide medical equipment requiring electrical power. ISail Whitsundays cancelation policy applies.

Children:

Recommended age range is 10-65ish. All travellers above 6 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc. Children under the age of 18 years have to book private accommodation (no sharing with strangers). Same rates as adult fares apply. Please inform your travel agent of the children's age upon booking. The tour operator will provide children's snorkelling gear and suit size.

Jellyfish:

Irukandji jellyfish are nearly invisible and stings are relatively rare. They are not unique to the Whitsundays and are found throughout the asia pacific region. Irukandji is the name given to a small species of cuboid jellyfish that cause the Irukandji syndrome. A tiny transparent jellyfish with a maximum bell diameter of just 12mm. All species of Irukandji are transparent and practically impossible to see in the water. Most Irukandji stings occur between October-May, with the average being around 10 stings per year for the whole Whitsunday region. In many other parts of the world operators simply do not inform guests of risks such as this. In Australia we are required to inform guests of the risks associated with adventure activities. Thousands of people snorkel Queensland reefs every week without being stung.

You will see jellyfish of various sizes and forms while snorkelling. Please keep in mind there are over 200 species of jellyfish in the Whitsundays area but only 1 rare type poses a risk to humans.

The Real Risks

During 10 years of operation and carrying thousands of guests, the tour operator only experienced 2 cases of irukandji stings and only very few people spotted a small shark. Most cases of medical drop offs have been pregnant women with concerns and people with serious disabilities unable to use the facilities. Serious sunburns and tendon injuries (breaking open old ones) have occurred. Falling or tripping is guests' highest risk. Please make use of handholds and move around carefully. People suffering from general motion sickness can feel ill the entire tour and should take serious medication. Panic attacks are the most common snorkel rescue reason. Please practise swimming and snorkelling if you tend to anxiety. The more comfortable you feel in the water and nature, the less likely you are to panic.

Full Terms & Conditions